There is a golden rule in process improvements:
“You can only improve a process if you can measure it.”
If you don’t measure before and after implementing a change in a process, you can’t quantify the impact of the change. That’s why we define our KPIs (Key Performance Indicators) in order to have a set of indicators to focus on. Improving these indicators will direct our business processes towards reaching our improvement goals.
To read the full post, follow the original at Winshuttle blog.
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